To provide you with the best possible service, you may cancel your order at any time prior to our arrival to pick up your placenta without a penalty. We simply ask that you call us at (520) 990-4048 with your name, phone number, and a brief explanation as to why you are no longer interested in our services. However, if your placenta products are already in process or they have been delivered to you, we will be unable to cancel or refund the order. Thank you for your understanding! It is an honor to offer placenta encapsulation in Tucson, AZ since 2007. I pride myself in quality customer service, and your feedback is always welcome!